Slot Supervisors

Description

Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.

Tasks

Monitor payment of hand-delivered jackpots to ensure promptness.
Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
Respond to and resolve patrons' complaints.
Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
Reset slot machines after payoffs.
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Record the specifics of malfunctioning machines and document malfunctions needing repair.
Exchange currency for customers, converting currency into requested combinations of bills and coins.
Answer patrons' questions about gaming machine functions and payouts.
Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
Coordinate and oversee the work of slot department workers, including change runners and slot technicians.

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Skills

Speaking: Talking to others to convey information effectively.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly.
Service Orientation: Actively looking for ways to help people.

Abilities

Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Near Vision: The ability to see details at close range (within a few feet of the observer).
Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
Speech Recognition: The ability to identify and understand the speech of another person.

Work Activities

Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.
Evaluating Information to Determine Compliance with Standards: Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Monitor Processes, Materials, or Surroundings: Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

Work Context

Indoors, Environmentally Controlled: How often does this job require working indoors in environmentally controlled conditions?
Work With Work Group or Team: How important is it to work with others in a group or team in this job?
Face-to-Face Discussions: How often do you have to have face-to-face discussions with individuals or teams in this job?
Contact With Others: How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Spend Time Standing: How much does this job require standing?
Physical Proximity: To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
Frequency of Decision Making: How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Sounds, Noise Levels Are Distracting or Uncomfortable: How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
Spend Time Walking and Running: How much does this job require walking and running?
Importance of Being Exact or Accurate: How important is being very exact or highly accurate in performing this job?

Interests

Realistic: Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional: Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising: Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social: Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Investigative: Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic: Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Style

Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity: Job requires being honest and ethical.
Concern for Others: Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Self Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Social Orientation: Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility: Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Independence: Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Work Values

Relationships: Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support: Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence: Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement: Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition: Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions: Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Lay Titles

Cardroom Supervisor

Casino Manager

Casino Shift Manager (CSM)

Floor Runner

Floor Slot Technician

Gaming Manager On Duty (Gaming MOD)

Key Person

Slot Attendant

Slot Floor Attendant

Slot Floor Supervisor

Slot Floorman

Slot Floorperson

Slot Host

Slot Key

Slot Key Person

Slot Machine Floor Person

Slot Machine Key Person

Slot Shift Manager

Slot Supervisor

Slot Tech

Slot Technician

National Wages and Employment Info

Median Wages (2008):: $15.57 hourly, $32,390 annual.

Employment (2008):: 7,730 employees